AI-native customer success · Built for travel

Your margin is too precious to
lose on broken support.

OTAs spend $110 in cost of acquisition per traveler. 
Every unresolved post-booking request burns that margin and kills the rebooking.
CyanCS automates that entire layer.

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What we do
WA EMAIL CHAT VOICE FORMS SOCIAL CYANCS Analyse · Respond · Escalate // Info reply // Booking change // Cancellation // Documents // Escalate // Refund // Info reply // Booking change // Cancellation ›

80%

requests automated

÷13

operational cost

98.2%

AI reliability

1.5M

requests last 12 months

// WHAT WE DO

Between channels and resolution,
CyanCS handles
the work. 

Travel companies already have the tools: booking engines, GDS, NDC connectors, CRMs, email, WhatsApp, voice. What's missing is the layer that takes every inbound request and resolves it - automatically, at scale.

Travelers ask. Agents get overwhelmed. Margin disappears. CyanCS closes that gap.

CyanCS sits between your channels and your systems - reading intent, accessing live booking data, executing changes, and escalating only when a human is truly needed. It works reliably, 24/7, in any language.

// SOLUTION

CyanCS is an AI-Native Execution
layer for Travel Sellers.

CyanCS turns traveler intent into executable plans to offload your post-booking support.

// SOLUTION

Every Channel.
One inbox.

Web chat, WhatsApp, email, voice - all traveler conversations land in one place. Your agents see context, history, and booking data without switching tools.

  • Omnichannel- web, email, WhatsApp, voice
  • Cross-channel continuity- start on one, continue on another
  • Auto-taggingand SLA routing
  • Agent handoverwith full booking context

// POST-BOOKING

Changes, canellations, 
Automated.

Travelers self-manage at 2am in any language. The AI accesses live booking data, proposes alternatives, and executes actions directly on your GDS and NDC systems.

 

  • Booking changesacross all GDS and NDC
  • Schedule changedetection and instant resolution
  • Cancellation & refundprocessing
  • Proactive alertsbefore the traveler asks

// VOICE-TO-TICKET

Offload your 
call center.

Voicemails and calls are transcribed, categorized, and resolved automatically. No call queues. No missed requests at peak season.

 

  • Automatic transcriptionand intent detection
  • Auto-routingto the right queue or AI resolution
  • Peak season- unlimited capacity, instant response
Incoming voicemail
+44 7891 234 567 · 23:14
“Hi, this is Sarah from booking TUK-3391. My flight tomorrow at 6am was cancelled. I need to be in Madrid before noon.”
Flight cancellation Urgent Ticket created
AI found 2 alternatives: IB3462 (08:40) and VY1234 (09:15). Proposing to Sarah by SMS.

// SALES

Never miss a 
sales opportunity.

Most revenue leaks happen silently. A traveler starts a booking and abandons. A payment fails and no one follows up. CyanCS detects every signal and acts automatically - turning lost intent back into confirmed revenue.

 

  • Abandoned cart automation- re-engage travelers who dropped off mid-booking with a personalised follow-up on their preferred channel
  • Conversational booking- complete new reservations end-to-end via chat or voice, 24/7, without an agent
  • Booking failure recovery- detect payment errors, GDS timeouts, and confirmation failures, then resolve or escalate instantly

// SALES

See 80% automation
on your own volume. 

30-minute demo. We show you exactly how CyanCS
performs on your support volume and ticket mix.

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